We offer unlimited support to our schools because we know how important it is to provide quick and effective support to our clients! So if you ever have a question regarding your newsletter please contact us and we will be more than happy to help you out.
If you prefer email, send your enquiry to email@example.com. This goes to the entire Support Team, who will respond to your request as soon as possible.
Start a live chat with by going to the Help Icon in your Control Centre and clicking on Contact Support. Let us know who you are, what department you are after and what your question is and one of our team members will be ready to start chatting with you.
Schoolzine Training Session's are conducted via a program called ZOOM (which is similar to Skype). It is recommended to have this installed prior to your training session, however contact Schoolzine Support if you have any questions or would like to discuss another option.
Prior to your training call, you would have received an email from a Schoolzine staff member outlining what will be required for your training session. Please have a read over this email at least a couple of days before your designated training time.
Click on the link provided in the email. This will take you through to an internet browser with a pop up that reads "Open Zoom Meetings?". Please select the "Open Zoom Meetings" button.
Keep in mind that you do not need to have a ZOOM account to attend a ZOOM meeting. Anyone can join a meeting using ZOOM, setting up an account is optional.
A blue circle icon with a video camera should now be appearing as a program on your desktop toolbar.
When it comes to your designated training time, all that's required is for you to click on the exact same link that you did previously on the email. This should take you through to an internet browser again and then the program will open.
Once the program is open, a pop up box should appear for you to "Choose ONE of the audio conference options" for the training session. If you have a headset that's connected to your computer, please select "Join with Computer Audio", as this will allow us to talk over ZOOM (similar to Skype).
As another option, there is a number that you can call. You will just need to ensure that the country is set to United Kingdom.
Alternatively, the Schoolzine staff member will give you a phone call on your chosen number and will commence the training session. This is probably the most common method.
Once the training session has started, you should be able to view the Schoolzine staff member's computer screen, as they would have now begun sharing their screen with you.
How do I use the Toolbar?
Once you're viewing the Schoolzine staff member's screen, you'll notice that there is a toolbar along the bottom of the screen with some options.
The Mute option allows you to mute your audio. If the Schoolzine staff member has given you a call on your school number, this can be muted. However, if you have a headset connected and "Join with Computer Audio" was selected earlier, this will need to remain unmuted.
The Start Video option won't be needed for any Schoolzine training sessions. This would be used if a webcam was involved.
The Invite option allows other people to be invited to the meeting.
Participants allows you to view who is currently apart of the meeting. If this is clicked, a list of participants will appear on the right side of your screen.
The Share button gives you the option to share your screen. Primarily, the Schoolzine staff member will be sharing their screen with you, however you can easily share your screen with us.
There is a Chat feature available, for the participants of the meeting to communicate if needed. Once you click on this, a chat box will appear to the right side of your screen.
The Record option allows you to record the meeting.
Leave Meeting means you will now be exiting the meeting. This can be clicked once the Schoolzine staff member advises you that the training session is complete.
Please be aware that Internet Explorer is an unsupported browser. If you are using Internet Explorer to log into your Control Centre you may notice limited functionality or unavailable features.
To be able to use the full functionality of the Control Centre you will need to update your browser to a HTML5 supported browser. We recommend using either Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.
If you do not currently have one of these browsers installed on your computer, you can download one from the links below.
Dimensions – Set custom dimensions for your video.
Show Suggested Videos – Tick to enable suggested videos after your video has finished playing. Note: This is for YouTube videos only.
Remove Video Heading – Tick to remove your videos heading from your video Note: This is for YouTube videos only.
If you have already uploaded a folder of images into the Media Library then you will be able to add it straight into your content.
Select the browse button to the right of the Gallery Id.
Use the drop down box to select the folder.
Click Insert to add the gallery.
Uploading a new Gallery
Click the Create New.
Add the Folder Name. Note: The folder name does not display on the gallery.
If you want your folder to be a sub folder in the Media Library, you can change the Root Directory dropdown to your required folder.
Add your image files by clicking Choose Files,navigating to where the files are saved on your computer, highlighting all images within the folder, and clicking You can also select and drag your images into the box labelled “or drop files here”. Note: You can repeat this process as many times as necessary.
Once you have added all of your images, click the Create Gallery.
Once the gallery has finished uploading, the system will generate an ID in the Gallery ID.
Click Insert to add the gallery.
PLEASE NOTE: The name of the image is used as the caption underneath each image.
Select From System
If you have already uploaded an image into the Media Library, or used it previously in the Control Centre then you will be able to add it straight into your content.
Select the browse button to the right of the Source.
Click the image you wish to add or use the search bar at the top of the pop-up to find it.
Make any required changes to the image: Image Preview – Allows you to click on the image and expand it to full size. External Link – Allows you to add a hyperlink to your image. Alternative Text – If you have Image preview ticked this will add a Caption to the expanded image. Dimensions – Set custom dimensions for your image. Note: To maintain good image quality, we recommend that you don’t upscale your images. Image Styles – Allows you to add a Border to your image.
Click Ok to insert the image.
Click on Select Image.
Navigate to where the file is saved on your computer.
Select the file and click Open to upload it.
If you only have a link to an Image, you can use this option to insert it.
Source – Paste or type in the full image URL.
Dimensions – Set custom dimensions for your image.
If you want to edit an image, right click the image, go to Image and then choose Select from System.
For all of these options, add the special element first and then either paste or type your content in.
Border Box and Colour Box
Allows you to add a coloured border or a coloured background to a section of text that you would like to stand out.
Inserts a full width line to separate content such as text or images.
Pushes content over into the next column in your PDF. Note: The option is only for the PDFs generated for DIY Newsletters.
Content placed in this element will only appear on the digital version and will be hidden from the PDF. This is great for polls, surveys and web forms. Note: The option is only for the PDFs generated for DIY Newsletters.
Content placed in this element will only appear in the PDF and will be hidden from the digital version. This is great for providing instructions specifically for people who view the PDF, such as “Go to the app to take our latest poll”. Note: The option is only for the PDFs generated for DIY Newsletters.
Applies a button style to any URLs or documents you need to insert.
Schoolzine will complete the setup of users at the time of initial account setups. Further management and access requests for contacts is the responsibility of the Account Owner. It is important that all users have a unique login andDO NOTshare their username or password with anyone, in accordance with the SchoolzineUser Terms and Conditions.
For information on how to manage your System Users please see the following guide.
Resetting your Password
You are able to reset a forgotten password at any time from the Schoolzine Login page. You can also update an existing password via the Control Centre.
If you try to log in to your Control Centre but enter the wrong password, will be given the option of resetting your password.
Select the Forgot your password? Reset here button.
Confirm your email address is correct.
Click the Reset Password button.
You will be sent an email with a reset password link.
Follow the link and set a new password.
Updating your Password
Log in to your Control Centre and click on the square in the top right of the page.